JoyRide Darien • FAQ
What makes a JoyRide class different from indoor cycling classes offered at gyms?
Just about everything! JoyRide is a dedicated, stadium style indoor cycling studio with great acoustics, amazing music and atmospheric lighting. Riders are transported to a place where they can focus on achieving their personal best performance. In addition, every instructor at JoyRide is certified in The JoyRide Method, ensuring that the quality and consistency of experience is exceptional every time! Finally, many of our classes incorporate upper bodywork on the bike – a JoyRide head to toe!
What happens if I am late to a class?
When a JoyRide class begins, if you are not present at the studio, your spot will be given to a waiting customer. If there are no waiting customers and you arrive after the class begins, you will not be able to enter until after the warm up. Under all circumstances, there will be NO ADMITTANCE to class after 5 minutes for your safety and to prevent disruption to customers. If you are on your way, looking for a parking spot or have an emergency that will cause you to be LESS than 5 minutes late, you may call the front desk and they will hold your spot for the first 5 minutes.
What is the "Three Strike Rule" for unlimited packages?
There is a three strike policy for Monthly and Yearly Unlimited package holders. If you miss more than three classes without cancelling by 6 p.m. the night before your scheduled class, you will be charged a $25 missed class fee. This fee will be charged for each subsequent missed class that is not cancelled in the appropriate time frame.
Are cell phones allowed in the studio?
No, we do not allow cell phones in the studio. We want all of our riders to use their JOYtime to switch off and focus on achieving their personal best. Also, there is nothing more distracting than the lights and sounds of a cell phone when you are in the zone! So, please be respectful of the other riders in the studio. If you are anticipating an emergency call, please leave your phone with our front desk staff. They will come get you in the event of an emergency.
Are bags or personal items allowed in the studio?
In accordance with fire safety rules and in order to keep everyone safe (walking in a dimly lit room is challenging enough!), bags and other personal items may not be carried into the studio. We have lockers with digitized locks for your valuables and plenty of cubbies/hooks/racks for your shoes/jackets/keys. As for cell phones and emergencies, our desk staff is more than happy to watch your phone (and let you know if you have received an important / urgent call) or keep an important item behind the desk for safekeeping.
What is JoyRide's policy on inclement weather and snow days/delayed openings?
We will very rarely cancel classes or close the studio, but if we must, we will try and give you as much notice as possible! Starting the night before, please check the web site schedule, as well as Facebook and Twitter, for studio closing updates.
I have taken a few indoor cycling classes, but found the bike too uncomfortable to enjoy the benefits. Maybe it’s not for me?
Okay, we hear this sometimes and we don’t want you giving up so easily! For some riders new to indoor cycling, the seat and positioning on the bike takes getting used to. With a few classes under your belt, with proper form while riding, and with appropriate resistance on the flywheel, you will adjust in no time – and get hooked (we guarantee)!
What should I wear? Do I need special cycling shoes?
We recommend wearing a tank top or t-shirt and comfortable leggings or shorts. If you are new to indoor cycling, it's fine to wear sneakers as most of our bikes have clips for cycling shoes on one side of the pedal and a cage for sneakers on the other side. Once you become addicted to JoyRide, we recommend cycling shoes with SPD clips for a smoother and more efficient ride. If you have LOOK pedal clips, we have a few bikes that can accomodate. Just make sure to book a bike that only has clips (as noted on the Reserve page). Indoor cycling shoes are available for purchase in the studio.
I currently have a monthly unlimited package. How do I cancel my membership?
All monthly packages have a minimum three month commitment. After three months, you are free to cancel your membership at any time. Please see the front desk in your studio to fill out our quick membership cancellation form.
Should I arrive early for my first class?
Yes! For your first ride, please arrive at least 15 minutes early so we can show you around the studio, set you up on your bike and introduce you to the instructor. For every other ride, please arrive at least 10 minutes early to make sure class starts on time and you're not lost in the dark. Also, please note that if it's a sold-out class, you must be checked-in and on your bike at the official start of class.
Do I have to be a member of JoyRide to take a class?
Nope! You pay as you ride.You can purchase individual classes online or at the studio, or for a discounted rate; packages of 10, 20 or 50 are available. Riders manage their own accounts online, can reserve for the week ahead (new schedule posts on Sundays at 8am), and can select their individual bike.
When can I book my classes?
The booking period for classes opens on Sunday at 8.a.m. and classes can be booked through the following Monday.
Do I have to bring anything with me?
Yes, a JOYful, postitive attitude! In addition, it's a good idea to bring a water bottle. Hydration is key! We have a water cooler in every studio, and we sell bottled water. We provide towels to mop the sweat. And trust us: You'll need one (or three!).
What is the cancellation policy?
Reservations for all classes must be canceled by 6 p.m. the night before your scheduled class. If you do not cancel before 6 p.m., you will lose your class.
If I miss my class, can I take another class within the same day and not be charged?
If you call JoyRide to cancel your class 30 minutes prior to the start of the class, we will allow you to take another class within the same day for no charge! However, if you are a 'no show' or if it is within 30 minutes of the start time, you will lose the class you were signed up for.
How does the waitlist work?
We know the feeling...the class you want is FULL. But have no fear, our waitlist works! As bikes open up, we assign them to customers in order on the waitlist. We continue to automatically add riders from the waitlist to classes up until the day of the class. When you are automatically added, you will receive an email confirmation stating that you have been placed in the class. Please note: if a spot becomes available on the day of the class, we will NOT automatically enroll you. We will call all waitlisted riders and will only enroll them if they confirm. On the day of the class, it is a first-come, first-served policy. Whomever we speak to first, gets the spot. Also, if we have walk-ins on the day of the class, they will get priority. So it makes sense to SHOW UP to all classes you want to take. There are almost always last minute no-shows and empty spots.
Remember, before you can put yourself on the waitlist, you have to purchase a class (or have a class in your account). If you don't get a spot the series will be returned to your account for later use. Also, the waitlist works the same as a regular class reservation. If you do not remove yourself from the waitlist by 6PM the night before the class, you many be added to the class after the cancellation period has expired.
If you are scheduled for one class and then receive a spot from the waitlist for another class, you will be charged for both reservations.