Terms & Conditions

All customers of JoyRide Cycle Studio, LLC ("JoyRide"), Spin Off, LLC ("JoyRide Ridgefield"), JoyRide Fitness Texas LLC  ("JoyRide Texas"), JoyRide Wilton, LLC ("JoyRide Wilton")  and visitors to www.joyridestudio.com (the "Website") are subject to the Terms and Conditions expressed below.

JoyRide's Terms and Conditions were developed to ensure that our customers and visitors are using our facilities and services with due regard to their rights and the rights of other users, and in conformity of JoyRide's procedures, rules, regulations, and requirements. By browsing and/or using this Website, (www.joyridestudio.com) whether through your personal computer, mobile device or otherwise, you acknowledge that you have read, understood, and agree to be bound by the Terms and Conditions (including, without limitation, the Reservations, Cancellations and Return Policies and Legal Notice provided below) and to comply with all applicable laws and regulations. If you do not agree, please do not use the JoyRide Website.

Although we may attempt to notify you when major changes are made to these Terms and Conditions, you should periodically review the most up-to-date version, which will always be posted at www.joyride-cycling.com/terms. JoyRide may, in its sole discretion, modify or revise these Terms and Conditions and policies at any time, and you agree to be bound by such modifications and revisions. Nothing in the Terms and Conditions shall be deemed to confer any third-party rights or benefits.


In order to place a reservation, you must first buy a series.

To buy a series, you can either sign up for a username and password and purchase a series online, or if you already have a username and password click LOGIN, to buy a series and make your reservation.

JoyRide accepts Visa, Mastercard, American Express and cash.

Your credit or debit will be charged in the amount of your order when you submit your reservation. Failure to pay any fee when due, may result in the suspension of your rights to use JoyRide's services. You shall be liable for any fees that JoyRide may incur in the process of collecting any unpaid fees from you, including, but not limited to, attorneys fees.

Classes can be reserved up to one week in advance of class start time.

Expiration dates and prices for single classes and class packages are subject to change.

Studio Policies

IT'S ALL ABOUT TIMING: Please make your best efforts to be ON TIME to class.

5-MINUTE RULE: If the class is NOT sold-out, there will a 5-minute grace period. After 5-minutes, you will not be allowed to enter the studio. This is both for your safety (it's dark in there after the warm-up!) and the enjoyment and focus of other riders. The door will be opened one-time at the end of the warm-up to permit late entry. (We also encourage you to stay during arm work. Even if you don't participate, it disrupts the experience for other riders when you leave).

SOLD-OUT CLASSES/WALK-INS: The 5-minute rule does not apply to sold-out classes. Open bikes will be given away to standbys the moment class starts. Please understand that if you are late and have a reservation, you may lose your spot.

WAITLIST: If the class you want to attend is sold-out, please put yourself on the waitlist! If there are cancellations before 6pm the night before class, you will be automatically added to the class. If there are cancellations after 6 p.m., we will try our best to contact you to see if you would like the spot. Your best bet is to just SHOW UP! There are usually last minute no-shows. If you do not get in off the waitlist, your class credit will be returned to your account to be used at another time. There are no refunds issued.

NO CELLPHONES IN STUDIO: If you are expecting an important call, please leave your phone with the desk staff. They can come fetch you in case of an emergency. This applies even if your cell phone is your heart rate monitor.


To receive a class credit for a canceled reservation, you must cancel your class by 6 p.m. the night before your scheduled class. Once you cancel a class, it is returned to your account to be used at a future date. Classes not canceled by 6 p.m. the night before your scheduled class will be charged the normal class fee and no refunds or credits will be issued.

Special event registrations can be canceled, but you will not be receive a credit to take another class or special event once canceled.

Return Policy

Series Returns: All series sales are final, no refunds for cash or credit will be provided after the purchase of a series. If you choose not to continue your JoyRide series, you are not eligible for a refund. If you feel you will not be able to complete a package, you may want to choose one of the smaller packages.

Merchandise Returns: All merchandise sales are final. Refunds for merchandise will only be provided in the form of a store credit or exchange in the case of a fault. No refunds for cash.

Use of This Website

JoyRide maintains this Website for the convenience of and communication with existing and prospective customers, and for their education and information. Please feel free to browse the Site. You may download material displayed on this Website for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of this Website for public or commercial purposes, including the text, images, audio and video without JoyRide's written permission in each instance. Changes periodically are made to the information contained in this Website.

Intellectual Property

Unless otherwise noted, product and service names, designs, logos, titles, text, images, audio and video within this Website are the trademarks, service marks, trade names, copyrights or other intellectual property of JoyRide. All other unregistered and registered trademarks or service marks are the property of their respective owners. Nothing contained within this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any JoyRide intellectual property displayed within this Website without JoyRide's written permission in each instance.

No Warranties; Limitation of Liability

THIS WEBSITE IS PROVIDED "AS IS" AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, BY OPERATION OF LAW OR OTHERWISE INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHERWISE. JoyRide assumes no responsibility for, and shall not be liable for any damage to, or virus that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.

In no event shall JoyRide or any other party involved in creating, producing, maintaining or delivering this Website, or any of their respective shareholders, directors, officers, members, managers, employees or agents (collectively, "Released Parties"), be liable for damages of any kind whatsoever including, without limitation, any direct, indirect, exemplary, incidental, consequential, punitive, special or other types of damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.

By your access to, use of, or browsing in this Website, you release JoyRide and the other Released Parties, and agree to indemnify and hold it and them harmless from and against, any and all claims, demands, losses, actions, suits, proceedings or other liability arising out of or in any manner relating to your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites including, without limitation, its and their attorneys fees and costs of defense.

Unaffiliated Products, Services and Sites

Descriptions of, or references to, products, services, publications or sites not owned or offered by JoyRide do not imply endorsement of that product, service, publication or site. JoyRide has not reviewed all material linked to this Website and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.

Communications With This Website

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. JoyRide will fully cooperate with any law enforcement authorities or court order requesting or directing JoyRide to disclose the identity of or help identify or locate anyone posting any such information or materials.

Any communication or material you transmit to this Website by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit may be edited by or on behalf of JoyRide, may or may not be posted to this Website at the sole discretion of JoyRide, and may be used by JoyRide for any purpose, including, without limitation, reproduction, transmission, publication, broadcast and posting. Further, JoyRide is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Governing Law

Your use of or browsing in this Website, and your use of any JoyRide products or services, shall be deemed acceptance of the above Terms and Conditions and the laws of the state of Connecticut. Any claim or dispute between you and JoyRide that arises in whole or in part from your use of or browsing in this Website, or your use of any JoyRide products or services, whether through your use of the JoyRide Website or otherwise, shall be decided exclusively by a court of competent jurisdiction located in Connecticut, and you consent to the jurisdiction of such court.